A two-sided marketplace shipped a trust-and-safety overhaul with a four-person specialist team.

The brief

An Amsterdam-based two-sided marketplace needed a trust-and-safety overhaul after a regulatory letter from the Dutch Authority for Consumers and Markets. The internal team had been trying to hire four specialists for six months without success.

The hiring manager submitted a brief specifying delivery, not headcount: a working trust-and-safety pipeline within ninety days.

The match

One vetted specialist with three prior marketplace engagements at comparable scale was matched within three hours.

A four-person pod, scoped against the ninety-day delivery target, was proposed by end of day. Contracts were signed within seventy-two hours.

The result

The pod was operational on day twelve. The first version of the trust-and-safety pipeline shipped on day sixty-one. The regulator's follow-up letter, received on day eighty-eight, closed the matter.

The buyer has since extended the engagement and submitted a second brief for fraud analytics.

Time-to-shortlist

19 hours

Time-to-start

12 days

Delivery date

Day 61

Repeat indicator

Yes