Operations Lead
Owns: Time-to-shortlist, fill rate
Weekly snapshot, quarterly publication
AUDITED METRICS
Four operational numbers, refreshed on a published cadence, each carrying a methodology PDF and an audit log. The Activation Metrics page is the proof of the proof.
Median time-to-shortlist. From the moment a qualified brief is submitted to the moment an interest-validated shortlist of four specialists is delivered. Median across the last 90 days of qualified briefs. Outliers above the 95th percentile are excluded and disclosed in the methodology PDF.
Specialist activation, last 90 days. The percentage of vetted specialists in the pool who responded positively to at least one brief they were matched to. The audit log records every match offered and every response, including silences.
Fill rate, brief to placement. The percentage of qualified briefs that resulted in a signed engagement within 30 days. Cancelled briefs and briefs withdrawn by the buyer are recorded separately and excluded from the denominator with reasons disclosed.
Repeat-hire rate within 90 days. The percentage of buyers who submitted a second brief within 90 days of a first signed engagement. The numerator is unique buyer accounts, not unique briefs.
Last shortlist delivered: 8 hours, 32 minutes ago.
AUDIT GOVERNANCE
Each metric has a single named owner accountable for production, sign-off, and correction. Source data is exported from the operational system on a published cadence, reconciled against the audit log, and published with a methodology PDF. Corrections are made on the same page they were first published, with a dated changelog. Nothing is back-edited.
Owns: Time-to-shortlist, fill rate
Weekly snapshot, quarterly publication
Owns: Specialist activation
Monthly snapshot, monthly publication
Owns: Repeat-hire rate
Quarterly snapshot, quarterly publication
Owns: Sign-off on every published change
Per refresh, recorded in the audit log
Three fields. Sixty seconds. Shortlist in 24 to 48 hours.